Refund & Cancellation Policy

Last updated: 15 July 2026

1. Credit Packs (Career Studio)

Credit packs are prepaid and consumed per feature use. Unused credits from a pack are refundable on request within 7 days of purchase — the refund is proportional to the credits remaining. Used credits are not refundable, since AI processing costs are incurred the moment a feature runs.

2. Failed or Duplicate Payments

If a payment is debited but credits do not appear in your account within 30 minutes, or you are charged twice for one purchase, contact us with the payment reference — we verify against our payment records and refund the full amount. Refunds for failed transactions are initiated automatically by our payment partner Razorpay.

3. Service Failures

If a paid feature fails to deliver a result due to a fault on our side (for example, an interview session that cannot start, or a report that is never generated), the consumed credits are restored to your account. Our systems are designed to charge only on successful completion.

4. Organisational Subscriptions

Business subscription plans may be cancelled at any time; cancellation stops future billing cycles. Fees already paid for the current cycle are non-refundable except as agreed in your order form or master service agreement.

5. How Refunds Are Paid

Approved refunds are processed to the original payment method via Razorpay within 5–7 business days of approval. Timing beyond that depends on your bank.

6. How to Request

Email info@hireorbyt.com from your registered email with the payment reference (visible in your Razorpay confirmation). We respond within 2 business days.